There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole decision, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by us. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

You may inform us that you wish to refuse a purchase within 5 days on receipt of the product.  You may send us an email to maroma@maroma.com of the cancellations by email.

The goods should be returned undamaged, unopened and in the original packaging within 5 working day of this notification.  You should send a copy of the invoice or delivery note and a covering letter indicating your full account number with the returned goods.

Cancellation is not possible for goods that have been made especially for you (custom made products). In the event of an order cancellation, Maroma will refund, within 15-30 days of receipt by Maroma of the returned product, any sums paid, minus the direct delivery costs (transport and order handling costs). Carriage for the return of the goods is payable by the purchaser. Maroma refunds carriage costs only if the purchaser did not receive the product that was ordered or if the product arrived damaged. Maroma can refuse to accept or refund returned articles when the packaging has been opened or when the products have been used or damaged by you.